Refund Policy

At JayRCM Store, we are committed to delivering a smooth and satisfying shopping experience.
If you are not fully happy with your purchase, you may request a refund under the terms and conditions mentioned below.

Refund Policy for Physical Products

• Refunds are eligible only when the product is returned in new, unused, and original condition.

• Refund requests must be submitted within 7 days of receiving the product.

• After 7 days, refund requests will not be accepted.

• The customer is responsible for the return shipping cost.

• Once the returned product is received and verified, the refund will be issued

Refund Policy for Digital Products

• Digital products are refundable within 24 hours of purchase.

• After 24 hours, no refund will be provided for digital items.

Refund Processing

• Once your refund request is approved, the refund amount will be credited to your JayRCM Store Wallet within 7 days.

• For physical products, refunds will be processed only after the returned item is received and successfully verified.

Condition of Returned Items

A refund will be denied if:

• The product is used, damaged, or not in original packaging.

• The product does not match the required “new” condition.

Coupon Codes

• If a coupon code is not applied during checkout, no refund or compensation will be provided for the missed discount

Non-Delivery of Product

If a product is not delivered due to:

• Technical issues

• System errors

• Courier-related failures

JayRCM Store will issue a refund to the affected customer.

Incorrect or Mismatched Address

If an order is returned due to an incorrect address provided by the customer:

• JayRCM Store is not responsible for refunds caused by incorrect address input.

• If the product is returned to us, additional delivery charges may apply for reshipping.

• If the error is on our side, re-delivery will be handled without extra charges.

Return Policy for Physical Products

• Only products returned in new, original condition will be eligible for a refund.

• After verification, refunds are credited to the wallet within 7 days.

• Return shipping charges must be paid by the customer.

• If a package returns due to wrong customer information, re-delivery may incur extra charges.

How to Submit a Refund Request

1. Log in to your JayRCM Store account.

2. Go to your Dashboard.

3. Open your Purchase History.

4. Select the Order ID you want a refund for.

5. Click Send and enter your refund reason.

6. Submit the request.

Our team will review your request and process your refund according to the conditions listed above.

Important Notes

• This Refund & Return Policy was last updated on October 07, 2024.

• JayRCM Store reserves the right to update or modify this policy at any time.

• Any changes will take effect immediately once posted on the website.