Support Policy

The JayRCM Store Support Policy outlines how we assist our customers before and after their purchase. Our goal is to provide fast, reliable, and friendly support for all users.

Availability of Support

Customer support is available every day during standard working hours. You can submit a support request at any time, and our team will respond as quickly as possible.

How to Contact Support

You can reach our support team through the following:

• The Support section inside your Dashboard

• The Order details page

• The Message/Help option available after every purchase

Our team will review your message and reply with the most accurate solution.

Types of Support We Provide

We assist customers with:

• Order-related inquiries

• Payment and transaction issues

• Product information

• Refund and return guidance

• Technical or delivery problems

• Help with submitting details for custom products

Response Time

Support requests are usually answered within a few hours. During busy periods, responses may take slightly longer, but we always aim to resolve your issue as quickly as possible.

Order Verification

For certain requests, such as refunds or product changes, our team may ask for:

• Order ID

• Registered mobile number

• Screenshot or proof of the issue

This helps us verify your request and provide the correct support.

Customer Responsibilities

To ensure smooth support:

• Provide accurate information while submitting a request

• Keep your order details ready

• Respond promptly if our team requests additional information

Issues Outside Our Control

Some situations may be outside our control, such as courier delays or third-party service interruptions. In such cases, we will assist you with updates and solutions as much as possible.

Behaviour & Safety

JayRCM Store maintains a respectful and helpful environment. Abusive, threatening, or misleading messages may result in limited support or account restrictions.

Updates to Support Policy

JayRCM Store reserves the right to update or modify this Support Policy at any time. Changes take effect immediately once posted.